Original Message-
From: Ruslan Zakirov [mailto:ruslan.zaki...@gmail.com]
Sent: 22 March 2010 13:20
To: Craig Scott
Cc: rt-users@lists.bestpractical.com; bug-rt-extension-...@rt.cpan.org
Subject: Re: [rt-users] RT SLA Extension
Hello,
It's limitation and I'm forwarding this email t
Craig,
Bug landed as https://rt.cpan.org/Ticket/Display.html?id=55783
On Mon, Mar 22, 2010 at 4:19 PM, Ruslan Zakirov
wrote:
> Hello,
>
> It's limitation and I'm forwarding this email to bugs queue on
> rt.cpan.org. I believe it can be improved in Business::Hours and this
> module itself to hand
Hello,
It's limitation and I'm forwarding this email to bugs queue on
rt.cpan.org. I believe it can be improved in Business::Hours and this
module itself to handle wider periods of time, but at this moment I
don't have time to work on this.
You can either send me patch or order custom development
Hi, I've encountered what appears to be a limitation in the RT SLA extension,
if the minutes value applied to an SLA is greater then 1000 the Due date value
fails to be set.
For example, we've got an SLA for 1 month, which equates to 20, 8.5 hour days,
therefore business minutes for the SLA wou
