Joe, I believe that it is under "ParseCC'..." something like that in the RT_Config.pm file. You would make you settings in the RT_SiteConfig.pm file. Back in 3.6 and 3.8 (maybe) this option only worked RT wide. Then I believe either Ruslan or someone created a scrip that could do the same thing on a Queue by Queue basis. In 4.x, I thought this feature was offered with RT-wide or Queue by Queue options. I could be wrong cause I haven't looked specifically at that feature in awhile. This is purely by memory and I'm VERY old.
Hope this helps. Kenn On Wed, May 30, 2012 at 1:18 PM, Joe Kirby <ki...@umbc.edu> wrote: > Kenn > > I am unable to see anything in the config settings that addresses this > > My Priv users always have this option. I have several folks who are UnPriv > who would like this after the ticket has been created > > Thanks > > Joe > > Joe Kirby , Assistant Vice President, Business Systems > Division of Information Technology (DoIT) > Support Response - http://www.umbc.edu/doit > Administration 627 > Office - 410-455-3020 > Email - ki...@umbc.edu > >