Re: [rt-users] RT freezes on some big tickets

2008-03-12 Thread Kenneth Marshall
On Tue, Mar 11, 2008 at 09:05:20PM -0400, The Anarcat wrote: On Tue, Mar 11, 2008 at 07:45:24AM -0500, Kenneth Marshall wrote: Welcome to the world of stateless page loads. :) Whee! :) The only suggestions that I have are in two areas. Can you modify the page load to skip the

Re: [rt-users] RT freezes on some big tickets

2008-03-11 Thread Kenneth Marshall
Welcome to the world of stateless page loads. :) The only suggestions that I have are in two areas. Can you modify the page load to skip the un-interesting transactions/attachments? We had to do that here with system events (not attachments) and added a brief/full button on the history. The

Re: [rt-users] RT freezes on some big tickets

2008-03-11 Thread The Anarcat
On Tue, Mar 11, 2008 at 07:45:24AM -0500, Kenneth Marshall wrote: Welcome to the world of stateless page loads. :) Whee! :) The only suggestions that I have are in two areas. Can you modify the page load to skip the un-interesting transactions/attachments? er... sure i'd like to! We had

[rt-users] RT freezes on some big tickets

2008-03-10 Thread The Anarcat
Hi, We're having growing problems with tickets with a long history and lots of comments/correspondance. When visiting certain looong tickets, RT will take up to 2-3 minutes actually rendering the pages. Here's what top says about this: PID USERNAME THR PRI NICE SIZERES STATE C