I have a fresh Ubuntu 9.04 machine on which I mostly sucessfully installed RT and accompanying packages using the guide found here: http://wiki.bestpractical.com/view/UbuntuHardyInstallGuide. Somehow email didn't work, so I gradually pulled things out until I pulled out everything I installed from that guide and started over. Now I cannot get /usr/sbin/rt-setup-database-3.6 to populate the database correctly. I invoke the script the first time and get the expected user error message. Then I follow the instructions to create a user, grant privileges, then drop the database. When I invoke the setup script the second time, I get the same error message:
Now inserting RT core system objects [Tue Sep 8 15:31:18 2009] [crit]: Connect Failed Access denied for user 'rt_user'@'localhost' (using password: YES) at /usr/sbin/rt-setup-database-3.6 line 444 (/usr/share/request-tracker3.6/lib/RT.pm:366) Connect Failed Access denied for user 'rt_user'@'localhost' (using password: YES) at /usr/sbin/rt-setup-database-3.6 line 444 It should be noted that the user referred to in the error message is "rt_user" whereas in the guide the user is "rtuser". The referenced guide for Gentoo also uses "rt_user". I tried both variations. Why did the setup work the first time and not on subsequent times? How can I get things working? Does anyone have any other pointers on running RT with MySQL? -- David Griffith dgri...@cs.csubak.edu _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com