We just upgraded from RT 3.8.8 to RT 4.0 In the past, any ticket that was in a
new status would automatically be opened when a comment or similar
transaction happened. This seems to no longer be the case in RT4. Is this a
flag that can be turned back on? I don't see anything about it in the
On Thu, Jun 23, 2011 at 08:49:47PM -0400, JP White wrote:
We just upgraded from RT 3.8.8 to RT 4.0
In the past, any ticket that was in a new status would automatically be
opened when a
comment or similar transaction happened.
This seems to no longer be the case in RT4. Is this
