OK. I found a solution to this myself! Thanks to everyone who provided possible fixes. It's probably not elegant but it seems to fit ok.
The trick was in this post to RTIR http://lists.bestpractical.com/pipermail/rtir/2004-November/000209.html, which I adapted for Ubuntu. I found that copying /usr/share/request-tracker3.4/lib/RT/Action/Autoreply.pm to /usr/local/share/request-tracker3.4/lib/RT/Action/Autoreply.pm and replacing sub SetRecipients { my $self=shift; push(@{$self->{'To'}}, $self->TicketObj->Requestors->MemberEmailAddresses); return(1); } with no warnings qw(redefine); sub SetRecipients { my $self=shift; if(defined($RT::AllowAutoReplyRegexp) && defined($RT::DenyAutoReplyRegexp)) { foreach($self->TicketObj->Requestors->MemberEmailAddresses) { push(@{$self->{'To'}}, $_) if ( ( ! $RT::AllowAutoReplyRegexp || /$RT::AllowAutoReplyRegexp/oi ) && ! ( $RT::DenyAutoReplyRegexp && /$RT::DenyAutoReplyRegexp/oi ) ); } } else { push(@{$self->{'To'}}, $self->TicketObj->Requestors->MemberEmailAddresses); } return(1); } worked. In /etc/request-tracker3.4/RT_SiteConfig.pm add the lines Set($AllowAutoReplyRegexp, '\@([\w.-]+\.)?your\.domain\.com$'); Set($DenyAutoReplyRegexp, '^(Post(ma?(st(e?r)?|n)|of|ficl)|(send)?Mail(er)?|daemon|m(mdf|ajordomo)|n?uucp|LIST(SERV|proc)|NETSERV|o(wner|ps)|r(e(quest|sponse)|oot)|b(ounce|bs\.smtp)|echo|mirror|s(erv(ices?|er)|mtp(error)?|ystem)|A(dmin(istrator)?|MMGR|utoanswer))\@'); near the end. So there you go. Chris Chris Wenn IT Support Officer Royal Botanic Gardens Royal Botanic Gardens Melbourne PH: (03) 9252 2354 FAX: (03) 9252 2442 EMAIL: [EMAIL PROTECTED] WEB: http://www.rbg.vic.gov.au _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
