On Thu, Aug 04, 2011 at 02:29:37PM +0100, Mark Goodge wrote:
> Hi,
>
> How can I configure RT so that a ticket which has previously been
> assigned to a user and resolved is automatically re-assigned back to
> the default of 'nobody' if re-opened by an incoming email?
>
> To give some background
Hi,
How can I configure RT so that a ticket which has previously been
assigned to a user and resolved is automatically re-assigned back to the
default of 'nobody' if re-opened by an incoming email?
To give some background on this request, we've recently switched from a
normal, 9-5 weekday on
