On Tue, Jun 4, 2013 at 12:51 PM, Ram wrote:
>
>
>> we added a new state to our rt3.8.17 called "wcr"
>> (Waiting for Customer Response to a question in the ticket).
>>
>> Normally, if we reply to a customer ticket,
>> we change the state from "open" to "wcr" while replying (Update.html).
>>
>> Is
> we added a new state to our rt3.8.17 called "wcr"
> (Waiting for Customer Response to a question in the ticket).
>
> Normally, if we reply to a customer ticket,
> we change the state from "open" to "wcr" while replying (Update.html).
>
> Is there a possibility to change rt/Ticket/Update.html (may
On Mon, Jun 03, 2013 at 02:31:03PM +0200, Daniel Schwager wrote:
> we added a new state to our rt3.8.17 called "wcr"
> (Waiting for Customer Response to a question in the ticket).
>
> Normally, if we reply to a customer ticket,
> we change the state from "open" to "wcr" while replying (Update.html
Hi,
we added a new state to our rt3.8.17 called "wcr"
(Waiting for Customer Response to a question in the ticket).
Normally, if we reply to a customer ticket,
we change the state from "open" to "wcr" while replying (Update.html).
Is there a possibility to change rt/Ticket/Update.html (maybe with
