Hello all,
I have had a bunch of people working my Queues hitting "resolve" on a ticket, typing stuff thinking they are replying to the requestor, and not noticing that the default is a comment, and I'd like to change the default to "reply to requestor" rather than "comment". I see in html/Ticket/Elements/Tabs its just a matter of changing : "Ticket/Update.html?Action=Comment&DefaultStatus=resolved&id=" to "Ticket/Update.html?Action=Comment&DefaultStatus=resolved&UpdateType=res ponse&id=" But that's a bit of a hack. I suspect it's the kind of default you'd want to change per queue. I've tacked it into the WishList on the wiki; unless I've missed where this can be set (doesn't look like a user configurable option at the moment). Thanks, James
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