I'm about to set up a test 4.x instance, as a production one will probably be the first thing I'm tasked with if I get a new job I'm vying for.
The two things I'm probably most interested in are RightsMatrix and AT; what is the current status of these against rt4.x? Out of date? Up to date? No longer necessary as they're integrated? In other news, has anything resembling a "Customer File" ever shown up? :-) (My application will be municipal, and I'll need a good way to deal with a ticket field picking from a fixed database of street addresses, which which reporter emails may be associated.) Cheers, -- jra -- Jay R. Ashworth Baylink j...@baylink.com Designer The Things I Think RFC 2100 Ashworth & Associates http://baylink.pitas.com 2000 Land Rover DII St Petersburg FL USA #natog +1 727 647 1274