We are using RT to manage a deployment of ~600 routers. Everything is great so far and the workflow is working exactly as expected. We have used the saved searches to help with reconciliation and reporting to the customer.
However, I would like to use the rt-crontool to run some of the saved searches to automatically send CSV tables to people on a daily basis instead of manually running the searches. Is this possible? I would assume running the saved search is possible but is it also possible to get the output to CSV? And finally, is it possible to get the CSV using the patch on the WIKI for only the selected field ( http://wiki.bestpractical.com/index.cgi?SpreadsheetDisplayedFields). Now I'm not asking for people to do all the work for me, I've been getting my hands dirty with RT already, I'm just wondering if I'm spinning my wheels for a process that will only go on for the next 2 months. SO if someone has done something like this, their input would be appreciated. Thanks, -- Mike Coakley Managed Business http://www.managedbusiness.com http://my.managedbusiness.com Voice - 973-252-0770 x2100 Fax - 973-252-1797 _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com