2013, 16:52
Subject: [rt-users] SLA calculation issue Resolve Due date
Hi I have SLA configured as below but when I apply S4 and reply due date is
getting calculated correctly but the Resolve due date is been calculated in
reverse that is backdated 3 months. What is that I am doing wrong
'S4
On 04/03/2013 11:07 AM, Asanka Gunasekera wrote:
Can any one tell me what I am doing wrong to have Due date on the dash
to back date to 3 months when doing below
Yes, I told you earlier this week:
http://www.gossamer-threads.com/lists/rt/users/115569#115569
Please read replies to the list when
Hi I have SLA configured as below but when I apply S4 and reply due date is
getting calculated correctly but the Resolve due date is been calculated in
reverse that is backdated 3 months. What is that I am doing wrong
'S4' = {
StartImmediately = 0,
On 04/01/2013 04:22 AM, Asanka Gunasekera wrote:
Hi I have SLA configured as below but when I apply S4 and reply due date
is getting calculated correctly but the Resolve due date is been
calculated in reverse that is backdated 3 months. What is that I am
doing wrong
'S4' = {
