Hi everyone.
In RT I have several queues, lets call them queue1, queue2, queue3 and
masterqueue for simplicity. What I want to do is, whenever I move a ticket
from ANY queue but ONLY to masterqueue I want to send an e-mail (based on a
template I have) to the requestor.
I'm really stuck at
On Mon, 08 Dec 2008 10:29:26 -0500, vxtrq [EMAIL PROTECTED] wrote:
Hi everyone.
In RT I have several queues, lets call them queue1, queue2, queue3 and
masterqueue for simplicity. What I want to do is, whenever I move a
ticket
from ANY queue but ONLY to masterqueue I want to send an e-mail
Stephen Turner wrote:
On Mon, 08 Dec 2008 10:29:26 -0500, vxtrq [EMAIL PROTECTED] wrote:
Hi everyone.
In RT I have several queues, lets call them queue1, queue2, queue3 and
masterqueue for simplicity. What I want to do is, whenever I move a
ticket
from ANY queue but ONLY to
