Hi Sean,
Here's my understanding of what you're trying to do:
1. Ticket comes in to default incoming queue.
2. An admin sees it and changes the Owner to himself.
3. The ticket moves into the admin's personal queue.
If that is it, there's a pretty simple way to do this. Use your On Owner
Sean,
Why go through all that? Why not give each AdminCc of each different
queue the right to SeeQueue, ShowTicket, ModifyTicket,
CommentOnTicket in the general queue where all the tickets are held
originally (maybe create a group named QueueAdmin for that purpose
alone) that way they can
LeDuc [EMAIL PROTECTED]
To: Sean [EMAIL PROTECTED]; rt-users@lists.bestpractical.com
Sent: Thursday, August 23, 2007 11:18:20 AM
Subject: Re: [rt-users] Scrip Help needed (grabbing Organization)
Hi Sean,
Here's my understanding of what you're trying to do:
1. Ticket comes in to default incoming
: [rt-users] Scrip Help needed (grabbing Organization)
Hi Sean,
Here's my understanding of what you're trying to do:
1. Ticket comes in to default incoming queue.
2. An admin sees it and changes the Owner to himself.
3. The ticket moves into the admin's personal queue
Hi,
I am trying to modify one of the contributed scrip's on here which relates to
taking a ticket and having it automatically go to a certain queue.
We have one queue that all requests go to (i.e. customer facing) and the admins
have their own queues of responsibility. I didn't want to screw
