03, 2010 9:00 AM
*To:* Dougherty Paul
*Subject:* Re: [rt-users] Scrip help please.
Paul,
I have attached two txt files that have the code in them. These files have
flower box comments and such that I always use to maintain my code. have fun
with them.
Kenn
LBNL
On Thu, Jun 3, 2010
, 2010 1:40 PM
*To:* rt-users@lists.bestpractical.com
*Subject:* Re: [rt-users] Scrip help please.
Paul,
Perhaps I misunderstood. Are you wanting to meet these conditions at the
same time (ie. a create with a CF) or are these to be two separate
conditions exclusive of each other?
Kenn
Hi,
I am sure this is an id10t error, but I am trying to write a scrip that
sends an adds a CC to a new ticket whose urgency is Critical (or
critical). So far, the closest I have gotten is to have the system add
the CC's for every new ticket.
Here is the custom condition that is giving me
