David,
Your company sounds like ours. However, we have *all* our users defined as *
privileged* and simply put them in different groups (with the same access
needs per Queue) and set the privileges accordingly. We get to see everyone.
No single user has User privileges and *ALL* have group
Currently we have RT configured so that support staff are privileged
users, and customers are unprivileged users which Are also part of the
Customers group. I'm look for an easy way to search the unprivileged
users, RT only shows privileged users, and groups only let you add or
remove users,
