On Thu, Jun 21, 2007 at 10:02:57AM -0700, Kenneth Crocker wrote:
> We use self-service for those who just want to send in a note and
> get a ticket created (they have the address of the queue). We do not
> have any forms for them to fill out and send in with other ticket
> information. We would li
Stephen,
Thanks for your reply. It looks like web forms will be the way to go.
If you have any examples that will help. Thanks again.
Kenn
LBNL
Stephen Turner wrote:
At Thursday 6/21/2007 01:02 PM, Kenneth Crocker wrote:
To all,
We use self-service for those who just want to sen
Gene,
Thanks for your reply. I'm going to forward your response to our
web-interface guy and we'll go from there. If you have any other details
that might keep us from re-inventing a wheel, please pass them on. Your
suggestions have always been helpful anyway. Thanks again.
Kenn
LBNL
Gene
detert,
We have that as well, it's just that some of our user's just want to
send E_mail, period. So, we'll have to come up with something. Thanks.
Kenn
LBNL
[EMAIL PROTECTED] wrote:
* Kenneth Crocker <[EMAIL PROTECTED]> [070621 12:03]:
To all,
We use self-service for those who just w
At Thursday 6/21/2007 01:02 PM, Kenneth Crocker wrote:
To all,
We use self-service for those who just want to send in a
note and get a ticket created (they have the address of the queue).
We do not have any forms for them to fill out and send in with
other ticket information. We woul
The only way for general users to generate tickets in our system is via
e-mail. We have some web forms that feed to a php script that does some
error checking and then sends a formatted e-mail to rt. Works very nicely
for us and makes extracting CFs a snap. We send the users a link back via
To all,
We use self-service for those who just want to send in a note and get a
ticket created (they have the address of the queue). We do not have any
forms for them to fill out and send in with other ticket information. We
would like to do that; have a format for them to send with all pert
