subject:"\[rt\-users\] Send email when a ticket is deleted\?"

Re: [rt-users] Send email when a ticket is deleted?

2016-06-09 Thread Omen Wild

Quoting Emmanuel Lacour on Thu, Jun 09 10:50: > > You have to write a custom condition scrip like (untested): > > return 1 if ( $self->TransactionObj->Type eq 'Status' && > $self->TransactionObj->NewValue eq 'deleted' ); So ... not easy. Thanks, I'll dig into that if I

Re: [rt-users] Send email when a ticket is deleted?

2016-06-09 Thread Emmanuel Lacour

Le 08/06/2016 18:01, Omen Wild a écrit : > Is there an easy way to have RT send an email when a ticket is deleted? > We get some spam to our queues and it would be nice to know if someone > already deleted it. > You have to write a custom condition scrip like (untested): return 1 if (

[rt-users] Send email when a ticket is deleted?

2016-06-08 Thread Omen Wild

Is there an easy way to have RT send an email when a ticket is deleted? We get some spam to our queues and it would be nice to know if someone already deleted it. Thanks, Omen -- Omen Wild Systems Administrator UC Davis - RT 4.4 and RTIR Training Sessions