Thank you Kevin, I will do my research and report back.
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On Tue, Jul 02, 2013 at 10:35:28AM -0700, jmalhi wrote:
> I have setup two queue's "General" and "Supplies". I have created two groups
> "General staff" and "Supplies Staff" which include one Privileged user each.
> My issue is that when a user belonging to General creates a ticket in
> supplies qu
I have setup two queue's "General" and "Supplies". I have created two groups
"General staff" and "Supplies Staff" which include one Privileged user each.
My issue is that when a user belonging to General creates a ticket in
supplies queue, he is able set the owner which is what I don't want. Is tha
