On 10/05/2012 08:15 AM, Scotto Alberto wrote:
Very interesting, thank you! Now I understand the relationships. So I
think I should correct all the _Set I've used all around in my custom
scrips :(
Yes, rarely is _Set the right answer.
To verify if it finds the errors caused by _Set I searched
with _Set breaks queries (may be a bug)
On 10/04/2012 04:05 AM, Scotto Alberto wrote:
I think I found a bug.
Not a bug in RT, only your scrip. :)
Looks like _Set doesn’t update correctly some field in some table in
the DB. But I have no idea of what field and what table! I had a quick
look at the DB
Hi all,
I think I found a bug.
I have a scrip called On closure Auto set owner, which sets the owner while
closing the ticket in case nobody has never taken it, so that I don't get
resolved tickets assigned to Nobody in particular.
Everything seemed ok until today a colleague of mine noticed
This is a shot in the dark and I may be way off, but is there a chance your
scrip to set the owner runs in a transaction that happens after the transaction
that resolves the ticket?
And the chart looks for the resolved transaction to get owner at the time of
resolution?
Just a thought.
Sent
[mailto:drey...@gmail.com]
Sent: giovedì 4 ottobre 2012 13:37
To: Scotto Alberto
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Setting owner with _Set breaks queries (may be a bug)
This is a shot in the dark and I may be way off, but is there a chance your
scrip to set the owner runs
On 10/04/2012 04:05 AM, Scotto Alberto wrote:
I think I found a bug.
Not a bug in RT, only your scrip. :)
Looks like _Set doesn’t update correctly some field in some table in the
DB. But I have no idea of what field and what table! I had a quick look
at the DB, and it seems that the relation
