It looks like you've enabled HTML Mail display in RT. RT doesn't blow away all your font and size tags...I suspect someone used a <small></small> or something.
On Tue 8.Dec'09 at 10:44:28 +1300, Aaron Guise wrote: > Hi Everyone, > > Just completed our upgrade to 3.8.6 on Sunday evening here. Unfortunately we > have a case of shrinking comments/replies in the ticket history display. > This > is a bit of a head scratcher. > > This is normal txt displaying. > > ?ui=2&view=att&th=1256b16f9fbee494&attid=0.1&disp=attd&realattid= > ii_1256b16f9fbee494&zw > > Then we have comments/actions just below it like this > > ?ui=2&view=att&th=1256b1867f76cddb&attid=0.1&disp=attd&realattid= > ii_1256b1867f76cddb&zw > > This all comes from one ticket. Does anybody have an idea on what is causing > the ever shrinking txt. My users are all thinking they need glasses if this > carries on. > > > > Regards, > > > Aaron Guise > > ● 07 838 7793 > ●027 212 6638 > ●aa...@guise.net.nz > > [itil_logo] [officiallo] [ubuntu] > > ●MSN: gui...@hotmail.com > Contact Me Facebook > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: sa...@bestpractical.com > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com