Jake,
yes it takes a lot of time to get familiar with RT. I would describe RT
as a kind of all-in-one device suitable for every purpose which makes it
hard to configure. First I was confused about everything like you but
the more time you spend on it the more you will understand how RT works
They can't see the queue in the list because they don't have SeeQueue
rights.
Jake Conk wrote:
Hello,
So I'm struggling trying to figure out user and group permissions. I
was told that all users need the right Let this user be granted
rights so that they can create tickets but when I give a
Benjamin,
Thanks, I'm glad I'm not the only one feeling confused about rights in
RT :) After a little fiddling around I notice I wasn't seeing my own
tickets created because an admin had to go and assign the person who
wrote the ticket as the owner of the ticket then they appeared in my
Hello,
So I'm struggling trying to figure out user and group permissions. I
was told that all users need the right Let this user be granted
rights so that they can create tickets but when I give a user that
permission then they no longer have the link New ticket.
I activated Create Ticket, Reply
