For the next person, this ended up being stale RT sessions. Running the
RT session cleaning script solved the issue. It had never been set up as
a cron job.
Thanks for the replies, as always.
On 7/10/2014 8:41 PM, Alex Peters wrote:
If only some users are affected then it's almost definitely a
We're experiencing something odd with 4.2.x (upgrade from
3.8.17) where SOME users cannot see the text editor box upon,
for example, clicking Comment.
This is occuring, for *those affected users*, with Firefox on OSX,
Firefox + Chrome + IE on Windows. For other users, using what I
understand to
Shot in the dark: Check if the users have Ad Block Plus or similar.
On Thu, Jul 10, 2014 at 12:23 PM, Jeff Blaine jbla...@kickflop.net wrote:
We're experiencing something odd with 4.2.x (upgrade from
3.8.17) where SOME users cannot see the text editor box upon,
for example, clicking
If only some users are affected then it's almost definitely a browser
issue, as RT doesn't alter its output per browser to my knowledge (unless
RT thinks it's a mobile browser).
Clearing browser caches may help.
On 11/07/2014 3:23 am, Jeff Blaine jbla...@kickflop.net wrote:
We're experiencing
