Good Morning,
After upgrading and converting request tracker from MySQL 4.0.6 to Oracle
4.2.11, users noticed that the linked tickets were no longer visible.
There are bullet points for each linked ticket in the “Links” pane and the
“Link ticket” tab, however the ticket text, number, and hyperl
Hey Greg,
please check if your $Organization variable is set in RT_SiteConfig.pm
It must fit to the values of field "base" and "target" in table "links"
If your code snipped is correct then
Set( $Organization, 'example.com' );
best
Maik
smime.p7s
Description: S/MIME Cryptographic Signature
erg...@uni-hamburg.de]
Sent: Friday, October 09, 2015 2:12 AM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Ticket Links missing post upgrade/conversion to Oracle
4.2.11.
Hey Greg,
please check if your $Organization variable is set in RT_SiteConfig.pm
It must fit to the values of
he same $Organization variable as the production account.
>
>
>
> Thanks for the help!
>
> Greg
>
>
> From: rt-users [rt-users-boun...@lists.bestpractical.com] on behalf of
> Maik Nergert [maik.nerg...@uni-hamburg.de]
> Sent: Friday, October 09, 2015 2
hing else we can do or check?
Thank you for your time and support.
Sincerely,
Greg
From: Aaron Guise [mailto:aa...@guise.net.nz]
Sent: Thursday, October 22, 2015 5:43 AM
To: Hummer, Greg
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Ticket Links missing post upgrade/conversion to Or
:05 AM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Ticket Links missing post upgrade/conversion to Oracle
4.2.11.
What about new links after the upgrade? Are they displayed correctly?
Do 'select * from links where localbase=TICKETID'
and compare the base and target va
Greg
Sent: Tuesday, October 27, 2015 7:47 AM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Ticket Links missing post upgrade/conversion to Oracle
4.2.11.
New tickets links, created post upgrade/conversion, are displayed correctly. It
is only the old ticket links are not displaying c
On 17-11-2015 20:04, Hummer, Greg wrote:
>
>
> Good afternoon,
>
> I can confirm it is most likely due to an organization. The
> organization in our System Configuration prior to the
> Conversion/Upgrade matches the setting after. This was confirmed
> though googles “Inspect Element” feature.
>
> *
