[rt-users] Ticket forward,custom field and reporting

2008-01-19 Thread R Wahyudi
Hi All, I've setup RT ticketing system to track product warranty and complaint for a small retail business. So far their response has been very positive and within 2 weeks of implementing RT we've receive few positive feedback from customer. Thank you RT !!! My next task is to setup a reporting

[rt-users] Ticket forward,custom field and reporting

2008-01-16 Thread R Wahyudi
Hi All, I've setup RT ticketing system to track product warranty and complaint for a small retail business. So far their response has been very positive and within 2 weeks of implementing RT we've receive few positive feedback from customer. Thank you RT !!! My next task is to setup a reporting