Thanks for the response, Kenn, but I don't think that describes
this particular problem. I'm concerned with the case where
you might like to have a ticket show up in two queues, and
updates be seen by the union of the watchers of those two
queues. For instance, we have queues for the windows tea
Chuck,
We have over 100 technical support queues. Many of them part of the
same overall support group, but a different software application. We
offer to the users of each application the email address for only the
queue they would send a request to for 'that' application. Some "groups"
Hi Folks,
We've been using RT for some years, but now with a decision to
ditch Remedy and move all groups to RT, we're getting quite a few
new queues. This has caused the situation to arise where some
tickets fall into the cracks between groups. A user might send
email to the addresses for the Un
