Apply a liberal dose of $RT::Logger and see what turns up. I'd split your
IF into 2 pieces and then stick a logger in the gap. Something like
my $Trans = $self->TransactionObj;### because I'm a lazy typist
if ($Trans->Type eq "Status")
{
### logger call to print value of ->OldValue and -
Actually I have defined autoclose as a Status which coincides with a
cron script that closes tickets with status autoclose. I have a
resolve scrip notification which is defined in my previous e-mail. I
do not want the notification to go out if the previous status was
"autoclose".
On Mon, Mar 23, 2
Slamp,
I don't think that the "autoclose" value has anything to do with a
status change. If you are looking for a transaction with "Type" =
"Status", then the only values that will work would be the actual status
values that are available. I'm thinking you need to re-evaluate the
conditio
I have the following in my resolve scrip that I borrowed from the
site. I added the $self->TransactionObj->OldValue ne "autoclose"
portion but it does not seem to be working. Can anyone help? Basically
I don't want to get this notification if the status old value was set
to autoclose.
Condition: U
