Hello,
Currently, I have a Template called "Notify New Owners" run by a scrip
that is called every time a ticket is created in a Queue. It goes like
this:
1. Stop unless Owner is Noboby
2. Get the emails of all the people who work this Queue
3. Send them a note saying a new ticket needs to be wor
On Sat, Feb 11, 2012 at 09:53:49PM +0100, Haim Dimer wrote:
> 1. RT moves the ticket to the new Queue
> 2. RT then runs the scrip with the "Notify New Owners" Template
> 3. RT realizes that User A cannot work Queue 2
> 4. RT disowns User A from the Ticket and attributes it the Nobody
>
> The fact
