Try SLA extension from repository, there is a branch that implements this
report.
Ruslan from phone.
20.03.2012 0:38 пользователь "David Hollinger"
написал:
> I’m looking for an effective way to create/run a report on tickets from a
> specific queue, with specific owners and find out how often d
I'm looking for an effective way to create/run a report on tickets from a
specific queue, with specific owners and find out how often during the tickets'
lifetime (from open to close) the owner missed the response Due Date (as set by
SLA). I want the report to return every instance that a ticke
