Re: [rt-users] Using groups

2014-10-03 Thread Beachey, Kendric
...@lists.bestpractical.com] On Behalf Of Scott Undercofler Sent: Friday, October 03, 2014 11:15 AM To: rt-users@lists.bestpractical.com Subject: [rt-users] Using groups Hi all: I have a pretty basic RT installation for a customer-facing ticketing system and I ran across something I can't find a solutio

Re: [rt-users] Using groups

2014-10-03 Thread Scott Undercofler
within the same company. -- Kendric Beachey -Original Message- From: rt-users [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Scott Undercofler Sent: Friday, October 03, 2014 11:15 AM To: rt-users@lists.bestpractical.com Subject: [rt-users] Using groups Hi all: I

[rt-users] Using groups

2014-10-03 Thread Scott Undercofler
Hi all: I have a pretty basic RT installation for a customer-facing ticketing system and I ran across something I can't find a solution for. The customer is normally one person who does all the ticketing. But in some cases there were five or more people. Most of them were "notificati