I'm taking over the management of a server, which has RT on it, and there is a script running on one of the queues, that basically does the following,
If you are known to the RT system, then you know who comments on your tickets. For example, George and Bob, are RT users. If George is a requestor on a ticket, he can see that Bob @ RT make the comment/reply. But if user...@hot-snail.com creates a ticket, he only sees help @ RT. This script currently works on one of our queues, yet I cannot find this of have any idea where to begin. I don't even have the name for this script. Please help :) _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 & 23 Dublin, Ireland - Mar 15 & 16 Boston, MA, USA - April 5 & 6 Washington DC, USA - Oct 25 & 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com