Re: [rt-users] a few trivial questions about tickets

2015-01-15 Thread Alex Peters
I believe that custom fields will appear on the comment/resolve page if they are set up as transaction custom fields instead of ticket custom fields. I don't know whether this is suitable for your needs though. Is it acceptable in your case for one ticket to have multiple Git commit values? If

[rt-users] a few trivial questions about tickets

2015-01-15 Thread Luca Ferrari
Hi all, first of all I'm using rt just from a few weeks, and I find it great. I come from 2+ years of redmine usage, so apologize me if the questions are trivial, but I'm not able to find the right answer in the documentation. I've added a few custom fields to my ticket definition, for example

Re: [rt-users] a few trivial questions about tickets

2015-01-15 Thread Alex Peters
To place a named saved search on the main page, go into your RT at a glance settings by clicking the Edit link in the top right corner. If your user has the correct saved search privileges, you can simply add any existing search to one of the columns. On 15 January 2015 at 22:07, Luca Ferrari

Re: [rt-users] a few trivial questions about tickets

2015-01-15 Thread Christian Loos
Am 15.01.2015 um 12:07 schrieb Luca Ferrari: I've added a few custom fields to my ticket definition, for example git commit, but I'm able to see the custom fields only when creating a ticket or editing in jumbo mode. I cannot see them for instance when resolving a ticket (i.e., Action-Resolv),

Re: [rt-users] a few trivial questions about tickets

2015-01-15 Thread Luca Ferrari
On Thu, Jan 15, 2015 at 1:43 PM, Christian Loos cl...@netcologne.de wrote: There is an extension for editing custom fields on reply and comment: https://github.com/bestpractical/rt-extension-customfieldsonupdate Great! Installed and working. Thanks, Luca