The way i want this to work - any user on our domain can send an email
to an email account and a ticket gets added for them and rt sends them a
confirmation email of ticket creation. The tickets may go into a general
catagory and we can manually move them into different catagories.
Where i'm at -
Wilson
Sent: Friday, November 30, 2007 2:48 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] allowing non rt users to create tickets
The way i want this to work - any user on our domain can send an email
to an email account and a ticket gets added for them and rt sends them a
confirma
Shawn,
The other piece that you need is a very good spam filter before
you pass the message to RT, preferably with a quarantine function so
that you can release valid mail to RT automatically. We use DSPAM
and are very happy with it.
Ken
On Fri, Nov 30, 2007 at 03:05:58PM -0500, Todd Chapman wro
I would give Unprivileged users the right CreateTicket and then modify
RT code to refuse to create users with email not matching some
pattern. Better yet, store the pattern in the config file.
-Todd
On 11/30/07, Shawn Wilson <[EMAIL PROTECTED]> wrote:
> The way i want this to work - any user on o
