[rt-users] can RT support this type of workflow

2012-07-05 Thread Chris Herrmann
Hi all, I'm currently considering RT for a client, but I'm not sure how to implement the following type of workflow / scenario; any thoughts / suggestions welcome (or if it's just flat out impossible or trying to put a square peg in a round hole please tell me too). I'm very familiar with RT3.8

Re: [rt-users] can RT support this type of workflow

2012-07-05 Thread Kenneth Crocker
Chris, I see no reason why this wouldn't work on RT 3.X or 4.x. The Custom Fields could easily be Global, that way they could be seen whenever a ticket is moved from one Queue to another Queue. I'd create CF's for all the Customer info and to keep the display screen clean, grant SeeCustomField