Hi all,
I'm currently considering RT for a client, but I'm not sure how to
implement the following type of workflow / scenario; any thoughts /
suggestions welcome (or if it's just flat out impossible or trying to
put a square peg in a round hole please tell me too). I'm very
familiar with RT3.8
Chris,
I see no reason why this wouldn't work on RT 3.X or 4.x.
The Custom Fields could easily be Global, that way they could be seen
whenever a ticket is moved from one Queue to another Queue.
I'd create CF's for all the Customer info and to keep the display screen
clean, grant SeeCustomField
