On Wed, Mar 05, 2014 at 10:57:03AM -0500, Kevin Falcone wrote:
> You've described the workflow of RT-Extension-Nagios which you can
> probably steal code from. Alternately, if you don't want to create
> the ticket and then merge it, you could use an override of
> ExtractTicketId to 'fake' the exis
On Tue, Mar 04, 2014 at 05:10:04PM -0500, Eleanor J. Evans [Panix Staff] wrote:
> I have a situation where I am receiving updates from another automated
> ticketing system which do not include our ticket tag, but do use their
> own trouble ticket number in the Subject line. I want to attach all
>
I have a situation where I am receiving updates from another automated
ticketing system which do not include our ticket tag, but do use their
own trouble ticket number in the Subject line. I want to attach all
the traffic from those updates to the same ticket.
The simplest way appears to be check
