Scott,
I am doing this with a template within one of the queues, then I add
people to the Notified group:
To: { my $GroupObj = RT::Group->new($RT::SystemUser);
$GroupObj->LoadUserDefinedGroup('notified');
$GroupObj->MemberEmailAddressesAsString()}
Subject: {$Ticket->Subject}
Importance: High
A
Scott,
You could forward the email to an RT Queue address and set those fields via
CommandByMail using cut & paste.
Kenn
LBNL
On Tue, Nov 2, 2010 at 1:21 PM, Scott Benson wrote:
> On 11/2/10 1:18 PM, Scott Benson wrote:
>
>> Is it possible to have a ticket created when I forward a personal emai
On 11/2/10 1:18 PM, Scott Benson wrote:
Is it possible to have a ticket created when I forward a personal
email in to RT, but have it search for the
"From: Joe Schmoe "
Set j...@schmoe.com as the requester, set the subject of the ticket to
the original subject w/o the fwd?
Also possibly em
Is it possible to have a ticket created when I forward a personal email
in to RT, but have it search for the
"From: Joe Schmoe "
Set j...@schmoe.com as the requester, set the subject of the ticket to
the original subject w/o the fwd?
Also possibly email the requester letting them know they
t;>
> >> >> I found that when using email to create a ticket, unless it is sent
> in
> >> >> plain text the CF fields are not parsed correctly.
> >> >>
> >> >> Hope this helps, Jim
> >> >>
> >> >> -Orig
> >> >
> >> > On Tue, Jun 15, 2010 at 2:29 PM, Jim Tambling
> >> > wrote:
> >> >
> >> >> Hi,
> >> >>
> >> >> I found that when using email to create a ticket, unless it is sent in
> >> >> plain text the CF
t;> >
>> >> Hi,
>> >>
>> >> I found that when using email to create a ticket, unless it is sent in
>> >> plain text the CF fields are not parsed correctly.
>> >>
>> >> Hope this helps, Jim
>> >>
>> >
tly.
> >>
> >> Hope this helps, Jim
> >>
> >> -Original Message-
> >> From: rt-users-boun...@lists.bestpractical.com
> >> [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of nordik24
> >> Sent: 15 June 2010 13:12
> >> To:
is helps, Jim
>>
>> -Original Message-
>> From: rt-users-boun...@lists.bestpractical.com
>> [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of nordik24
>> Sent: 15 June 2010 13:12
>> To: rt-users@lists.bestpractical.com
>> Subject: [rt-use
t; -Original Message-
> From: rt-users-boun...@lists.bestpractical.com
> [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of nordik24
> Sent: 15 June 2010 13:12
> To: rt-users@lists.bestpractical.com
> Subject: [rt-users] create ticket via email
>
>
>
&
Sent: 15 June 2010 13:12
To: rt-users@lists.bestpractical.com
Subject: [rt-users] create ticket via email
hi
im able to create a ticket by sending an email but i dont know how to
fill the other fields apart from "Subject". I have 4 custom fields that
i want to fill when i send the mail
maybe you want to try RT::Extension::CommandByMail, you can find it on cpan
On 10-06-15 05:12, nordik24 wrote:
>
> hi
>
> im able to create a ticket by sending an email but i dont know how to fill
> the other fields apart from "Subject". I have 4 custom fields that i want to
> fill when i send t
hi
im able to create a ticket by sending an email but i dont know how to fill
the other fields apart from "Subject". I have 4 custom fields that i want to
fill when i send the mail
i use a php form to send the mails and i tried to put the custom field in
the header to see if it works by typing
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