I am trying to figure out how to have a default value for a custom field.
I have defined a custom field called billable
it is a "select one value" field.
I added the options for n and y in that order.
How do I get the "n" to be the default option.
It always has no value when the ticket is first cre
Prescott,
Here's some code I use for doing the same type of thing:
# set new value for CF Work-State
my $ticket = $self->TicketObj;
my $cf_obj = RT::CustomField->new($RT::SystemUser);
my $cf_name = "Work-State";
my $cf_value = "Ready for Implementation;
$cf_obj->LoadByName( Name => $cf_nam
