I use this as my Resolve template:
Subject: Resolved: {$Ticket-Subject}
According to our records, your request has been resolved. If you have any
further questions or concerns, please respond to this message.
Comments about the resolution of this issue:
{
my $resolution_comment;
my
I'd like to be able to change the Update Type drop-down to default to
Reply to Requestors when the Resolve link is clicked instead of
Comments (Not sent to requestors).
What's the best way to achieve this? If I need to modify/extend the
source, I don't mind doing so, just don't want to go about
