Tommie,
Sure. Here is an example of a templete we use for when a ticket is
created. It includes the data from a ticket CF ('Description'). Hope
this helps.
Subject: Request Titled: "{$Ticket->Subject}" has been created!
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Kenneth Crocker wrote:
> Tommie,
>
>
> You could create several CF's for a ticket; one for each question
> you want to ask. Since tickets live in queues, you can set up
> different CF's for the tickets in a queue. Then, when the help desk
> person looks at the ticket or opens the ticket, the
Tommie,
You could create several CF's for a ticket; one for each question you
want to ask. Since tickets live in queues, you can set up different CF's
for the tickets in a queue. Then, when the help desk person looks at the
ticket or opens the ticket, they can modify the CF with an
an
Dear,
is it possible to set the description field to a default value when you
use "Create ticket in queue".
E.g. we want to fill up the description field with some default
questions our help desk person will ask the requester on phone. He then
fills in the answer after the question.
Can yo
