On Tue, 2006-07-25 at 14:09 -0400, Ben McLendon wrote:
> We are running a new install of RT 3.4.5 on Redhat ES4.
>
> When creating a ticket and entering a recipient in the cc field, the
> named recipient does not receive a copy of the ticket.
Hi Ben,
I think what you are looking for is the Parse
Ben,
Check your "SeeOutgoingEmail" privileges at the Global and Queue
level to see what your allowing. Also, the "watch" right. You have to
decide if you want "everyone", "privileged", "unprivileged" or limited
to users and groups at the Queue level.
Kenn
LBNL
Ben McLendon wrote:
We a
We are running a new install of RT 3.4.5 on Redhat ES4.
When creating a ticket and entering a recipient in the cc
field, the named recipient does not receive a copy of the ticket.
Ben McLendon, MCP
Director, Information Technology
[EMAI
