we have several different queues that are internal processing queues
that get automated emails the subject lines are exactly the same each
time. getting them into the queue is not an issue but i want to set the
owner to a specific person yet still notify all admins of the new ticket
and i have
On 1/21/2011 2:04 PM, Mark Fuller wrote:
we have several different queues that are internal processing queues
that get automated emails the subject lines are exactly the same each
time. getting them into the queue is not an issue but i want to set the
owner to a specific person yet still notify
Basics:
We have a custom field called 'Profiles' which is a list of all our
customers. When a ticket is received, we add the customer profile to
the ticket. This allows us to keep track of work we've done for each
customer.
Requested:
We need to have in place something which my boss is calling
