Hi
I am having a problem where the unowned search is not restricting its
results to only tickets that are in queues the user has the see ticket
permission for. This is causing the unowned ticket list to not display any
tickets in the rt at a glance page if another queue has 10 more recent
unowned
Howdy John,
From my understanding this is a feature of RT, There isn't much one can
do about it, the settings aren't granular enough to cover what a single user
has the right to see, high up on my wish list is something along the lines
of what you are looking for, I would love to be able to
Thanks for your reply Bill
I think I hadn't noticed this feature before because I only had a couple
of people using it but had just added a new user who forwarded a large
number of emails to her queue in rt so that when I next looked at my default
RT page my unowned tickets had disappeared. I did
I have just found what appears to be a solution for this problem enabling
the UseSQLForACLChecks in your RT_SiteConfig.pm . Once I enabled this the
unowned search now displays only tickets that the user has permission to see
and any searches you run in simple search will return a result that
