Re: [rt-users] imports with the offline tool not taking resolved date

2011-07-13 Thread Jason Ledford
Sorry, I know this is an older email http://www.gossamer-threads.com/lists/rt/users/73345?search_string=offline%20resolved%20date;#73345 but I am trying to do this and have a question about what the last person suggests. I can't find that code in the CreateTicket code like suggested, I am sure

Re: [rt-users] imports with the offline tool not taking resolved date

2008-04-09 Thread Stephen Turner
At Tuesday 4/8/2008 07:29 PM, Aaron Sallade wrote: The offline tool sets the Closed/Resolved timestamp to Now, instead of taking the value from the import file. Any known work arounds? This is happening for tickets marked 'resolved' in the import file, right? It appears that RT will set the