Hi,
I've got an opposite problem: when I make a mail reply or forward, it
doesn't matter whether I change the subject (remove RT ID from it) or
not. And the mail is attached to the original ticked, although I wanted
to create a new one. It appears to me that RT is using the "References"
part in
Hi everyone.
I got some issue about reply mail, some answer (to a mail come from RT) create
a new ticket instead
to be merge to the original ticket.
I would like to known which header is use by RT to see it's a new mail or a
old ticket.
I find in a mail header
References:
