Hello, I am new to the RT system. Can some one please tell me how should I
default an owner to a queue?
All the tickets were coming to the general queue when users submitted
tickets using email to r...@domain.com. I created an email alias
rt-...@domain.com with --queue as web. Now all the emailed
Igrella,
We have the same type of setup, only on a much larger scale. We have a
"General" Queue that regular users (users that are not in a support
group) can create tickets in. Then we have users that are in a "Support"
group and we give that group the rights to create tickets in oth
I have something I wanted to add to this thread that I found interesting.
I have taken away the createTicket rights from most queues but 1(general),
so that users will have to create in the general, and then we can triage
them and assign them to who we see fit...
everyone has seeQueue rights
Igrella,
Sure. But I think you'll have to hack in some code for when a ticket is
created. I'm not sure, but I don't think a simple scrip (or set of
scrips) will do it.
Kenn
LBNL
On 4/22/2008 7:08 AM, lgrella wrote:
> I have used the scrip recommended in this forum for setting the defa
I have used the scrip recommended in this forum for setting the default owner
of a queue. Is there any way to prevent certain users from choosing an owner
from the dropdown list of owners when creating a ticket? This is exactly
what I want to do:
If the user creating the ticket can own in the que
Mathew;
Do you have the OwnTicket right or are you just a SuperUser?
Is "Let this user be granted rights" selected for every user under the
"Modify the user page"?
No ..its from Global/Group Rights or Global/User Rights and assign the
OwnTicket right to the correct group or use
Joshua Colson wrote:
> On Thu, 2006-08-03 at 21:29 +0100, Robert Pawlowicz wrote:
>> When I create a new ticket, the owner drop down list only displays
>> 'nobody'. Therefore when a ticket is create, I am always force to 'Take'
>> the ticket later. However, this is a pain when it comes to updating
On Thu, 2006-08-03 at 21:29 +0100, Robert Pawlowicz wrote:
> When I create a new ticket, the owner drop down list only displays
> 'nobody'. Therefore when a ticket is create, I am always force to 'Take'
> the ticket later. However, this is a pain when it comes to updating the
> people section as be
Hi,
I'm using RT 3.4 on debian sarge.
When I create a new ticket, the owner drop down list only displays
'nobody'. Therefore when a ticket is create, I am always force to 'Take'
the ticket later. However, this is a pain when it comes to updating the
people section as because there is no other peo
