Hey there,
When we resolve a case, usually with a reply in the case notes, the requester will get a copy of the 'fix'. At the same time we change the status to resolved.
Is there a way to prevent a ticket from re-opening when/if the requester (if they are nice about it) replies back with a 'thank you email'.
-- Jim Bureau Computer Technician Shaker Regional School District e: [EMAIL PROTECTED] p: 603-267-9223 f: 603-267-9225
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