Currently users get auto-created by emailing a specific email address and added to various groups with permissions. However, there appears not to be a way to make these users privileged without manually checking the box in the UI. This is fine. However, I'm noticing that privileged users get the "New Ticket In" button at the top of the screen. I don't like this button and I want it to go away so users only see New Tickets in the left-hand menu. Based on the info that this button is limited to privileged users, I went hunting for the code to remove it, but I've not been successful.
I'm also finding that superusers do not see New Ticket on the left menu, and it would be handy to have this once the Quick Create button goes away. Any idea what permission defines this? Thanks! ~~ Kimberly McKinnis System Operations Engineer Service Provider Division, TiVo Inc 408-519-9607
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