Vaclav,
I may be missing something here, as I am on 3.6.4, but it was my understanding that adding comments to a ticket does NOT create an email (correspondence). Therefore, how does one "Reply" to correspondence that does not happen? Just a question so I can understand the context of the problem. Kenn LBNL On 6/8/2009 6:46 AM, Vaclav Vobornik wrote: > Hello > we are using fetchmail and "rt-mailgate --queue General --action > correspond" to pass emails from mail box into the RT (3.8.2). > Unfortunately, we have only one mailbox available and any email reply > (to the same email address) to a comment (written using the web > interface) leads to unwanted publishing of the comment. > > Is there any way, how to process "[comments]" string in a subject that > RT could process it as a comment instead of a correspondence even it is > sent to the same email address? > > I know this could be solved on a system level (e.g. procmail), but I > would rather see it solved inside the RT... > > Many thanks > Vaclav Vobornik > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: sa...@bestpractical.com > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com