Hi,
Just so the record is complete, it turned out the problem was with the
mailing list application that I was using to forward mail into RT, and
not RT itself.
I don't know exactly what was happening, but I suspect some header
information that RT was expecting was not there, or was in an
Hi everybody,
I am running a new installation of RT3.6, and most things work fine
except for the following:
A new user can send a mail to RT and properly get automatically
registered, and the AdminCCs get the new ticket notify sent to them.
If an AdminCC (or owner) uses the UI to reply, the
At 7/30/2008 03:53 AM, =?ISO-2022-JP?B?GyRCJUElYyVzJUklaRsoQg==?= wrote:
Hi everybody,
I am running a new installation of RT3.6, and most things work fine
except for the following:
A new user can send a mail to RT and properly get automatically
registered, and the AdminCCs get the new ticket
Hello!
On Mi, 2008-07-30 at 16:53 +0900, チャンドラ wrote:
A new user can send a mail to RT and properly get automatically
registered, and the AdminCCs get the new ticket notify sent to them.
If an AdminCC (or owner) uses the UI to reply, the Requestor is properly
sent a mail. However, if an
Hi Sven,
Thank you very much for responding.
A new user can send a mail to RT and properly get automatically
registered, and the AdminCCs get the new ticket notify sent to them.
If an AdminCC (or owner) uses the UI to reply, the Requestor is properly
sent a mail. However, if an AdminCC
Hi Steve,
Thanks for the response!
Scrip 5 should be taking care of sending reply mail back to the
requestor. In the logs, I get the much discussed message:
Sounds like the messages coming in from AdminCcs are comments rather
than replies. This could be simply because AdminCcs are replying
