i got it fixed to my needs. Here's what I changed in
EscalatePriority.pm
sub Commit {
my $self = shift;
# my ($val, $msg) = $self->TicketObj->SetPriority($self->{'prio'});
my ($val, $msg) = $self->TicketObj->__Set(Field => 'Priority',
Value => $self->{'prio'}, RecordTransaction =>
Hi there,
I use rt-3.8.1 on a FreeBSD6.2 box.
Here's my cronjob:
0 * * * * /usr/local/bin/rt-crontool --search RT::Search::FromSQL --
search-arg "(Status='new' OR Status='open' OR Status = 'stalled')" --
action-arg "RecordTransaction: 0" --action
RT::Action::EscalatePriority >/dev/null 2>/dev
